Terms Of Use

Introduction
www.medical-shop.gr  is an online retail shop which is based at Chania, Crete, 4 Plastira  Str, PC 73133 and name of company ARCHONTAKIS  S.A  with the distinctive title "Medical shop".
 The following terms and conditions will apply to the use of the shop which is online at domain  www.medical-shop.gr. The use of our site implies full acceptance of the above conditions, without any exception, which conditions should be read carefully. If someone does not agree with these terms, then, he must refrain from the use of the shop and any transaction, otherwise is presumed that the user have accepted all the terms and conditions of operation.
Terms of Use
Visitors to the website agree that:

  • will use their real data (surname , name , address , e-mail) to the contact forms.
  • will use the site in accordance with the law and morality and will not engage in acts or omissions that may cause damage to it and any other user or networks connected to www.medical-shop.gr. The company reserves the right to modify or revise freely the terms and conditions of transactions from the online store, whenever it deems necessary, undertakes though the obligation to inform consumers of any change in the pages of this online store. At any case, user should check periodically the terms and conditions of use as the use of the site after any changes means that you accept those changes.
 Copyright
The copyright of the content (including text, graphics, images, photographs, and software) and services of the site that have been introduced or will be introduced on the internet, are protected by Greek, European and international copyright laws and belong exclusively to www.medical-shop.gr. It is strictly prohibited to copy, reproduction or retransmission of material without written permission of the company, and are provided to site visitors only for personal use ( non-profit or commercial). The names, images, logos and trademarks representing the online shop www.medical-shop.gr  or third parties and their products and services are proprietary marks of www.medical-shop.gr  or third parties protected by applicable trademark laws. Their appearance on the website should in no way be construed as a grant of license or right to use them.
 
Limits of Liability
The company states that the content, products and services, are offered through the site www.medical-shop.gr  under the operations of the online store and is not responsible for any damages that may result from the execution of orders or delay execution for any reason. The online shop www.medical-shop.gr  can no guarantee for the availability of products, but undertakes to inform customers in time about days, availability or unavailability www.medical-shop.gr  make every effort to provide high quality services, but does not guarantee that there will be no interruptions, errors or harmful elements in the content of the website and assumes no responsibility for any damage nor for any legal or civil or criminal nature requirements by users of the site. Visitors agree to use it at their own risk.
 Deals
The composition of a personalized offer, refer on the products listed, is not a commitment of quantities of stocks of the company, but committing for the offered price in relation to the products and their quantities. After 30 days, the company considers the offer invalid and prices are not applicable. The customer is informed when ordering for availability of stock. The product offers/deals shown in the online store remain valid until stock last. To be considered any offer confirmed order need to pay at least 50% of the total fee. For special order may be required and full payment of the bid in advance. In case of order cancellation, the deposit is offset by purchases of other items and no refund can be done. In special orders cancellation, the deposit is not refundable nor offset by purchases of other species.
 Privacy Statement
Questions, requests submitted electronically and general e-mail correspondence are considered confidential. The information you provide is only used to send email reply and may only be transferred to the recipient concerned. Also if we are required by law or if we believe that the content of messages hurt us, will be transferred to the competent authorities to:
  • protect against unauthorized, non- conformity with the law and general misuse of the site.
  • protect the safety and property of users and consumers.
  • protect the legal rights of us and our assets.
www.medical-shop.gr  has the right to add and/or change the content or services of the site, and the terms and conditions whenever it deems it necessary and without prior notice, announcing through the site.
 
Links to this site
Any reference or link to another site, provided for the convenience of our users and we are not responsible for the content, products and services offered on this site or any link contained in an associated web site, or any changes or updates to such sites.
 
Product imaging
The company attempts to display the colors of products on its website with the utmost accuracy. However, because the colors you see will depend on many factors including screen or printer, the company can not guarantee that the color you see corresponds to the real color of the product. Moreover some pictures may be indicative, as a reason that our suppliers can make small changes to general improvement of their products.
 
Provide credentials
Data such USERNAME and PASSWORD are personal and for your own safety, do not give to others. In the field "e-mail" insert an active e-mail account, as this will inform you about the status of your order - supply. After you register or if you are already registered, fill in the username and password that you have and will be redirected to the page that confirms the products you have chosen so we can send you our offer in the email you have stated.
In case of invoice please fill in the comments field the necessary data for the invoice (company name, VAT number, tax service, occupation, company address, phone number).
 
Payment ways
  1. In cash, in case of dispatch by courier.
  2. Transfer to a bank account.
  3. Payment by cash and credit card in shops
  4. Payment by credit card or prepaid card at online store.
  5. Payment by PayPal at online store.
The company maintains the following bank accounts in their respective banks:

• PIRAEUS Bank  ΙΒΑΝ   GR0201727650005765012190594
• NATIONAL BANK OF GREECE  ΙΒΑΝ  GR3701104890000048947066766 
Shipping ways
  1. With courier company (ACS courier,Speedex Courier and  ELTA Courier   ) for small volume products, with safe delivery all over Greece  &  Cyprus and delivery time on request. Exceptions are inaccessible locations.
  2. With transport agency for products that exceed the 15kg volumetrically
  3. With transport company of your own indication
 
Delivery time of products
The delivery of the products to the courier company to send if they are readily available from our company, will be made ​​the same day if the order is made ​​until 14:00, or else the next working day in any case. For other products there is indication of the availability refering on working days or upon request. Shipments of the products are always made with customer's responsibility and are performed with the partner courier company, otherwise with shipping courier company of choice of the consumer. Unless (listed below ) to free shipping , transports performed at the expense of the consumer and the consumer's responsibility for any damage during transport.
 
Shipping costs
The costs of transportation are as follows:

Shipping cost for orders all over GREECE:

  • Orders up to   3kgr:   2,00 €
  • Orders from    3kgr- 6 kgr:  6,00 € 
  • Orders from    6kgr- 10 kgr: 10,00 €
  • Orders from    10kgr- 15 kgr: 14,00 € 
  • Orders from  15- 20kgr :    18,00 €
  • Orders from  20- 25kgr : 22,00 € 
  • Orders from  25- 30kgr: 25,00 € 
In cash, in case of dispatch by courier: 2,00€

Shipping cost for orders all over  CYPRUS:

 
  • Orders up to   2kgr : 19,00 €
  • Orders from    2kgr- 5 kgr: 25,00 € 
  •  Orders from    5kgr -8 kgr: 33,00 €
  • Orders from  8 -10 kgr: 40,00 € 
  • Orders from  10 -13 kgr: 47,00 €
  • Orders from  13 - 17kgr: 60,00 € 
  • Orders from  17 - 20kgr: 70,00 € 
  • Orders from  20 - 25 kgr: 85,00 € 
  • Orders from  25 - 30kgr: 95,00 € 
  • In cash, in case of dispatch by courier: 2,50€
  • Shipping cost for orders all over  EUROPE:
  • Orders up to   2kgr : 19,00 €
  • For orders more than 2kgr you must contact us
  • Customers of  Medical shop  that live at CHANEA CRETE  can get their orders from our shop at PLASTIRA st  No4   73133  CHANEA CRETE GREECE  

Withdrawal / refund - replacement products
You have the right to return products purchased and ask for replacement a) in all cases where there is proven fault of  www.medical-shop.gr  that sold the wrong products or poor quality and faulty (wrong in taking the order, the pricing, the shipping , poor packaging, etc.) and b ) in all cases where there was a problem / real defect in the product (function or quality) which is covered by the product warranty and if the warranty is given by www.medical-shop.gr  (not covered by this provision products covered by guarantees from third parties, such as the product manufacturer or his representative) . In all these cases, the customer has the choice either from the outset not to accept receipt of the product or, after delivery, return the product for whatever reason, within 14 (fourteen) calendar days from the date of delivery. It is clarified that www.medical-shop.gr  is not responsible for products damaged during transition. It is also clarified that the maximum period for replacement back may not extend beyond 14  (fourteen) calendar days. For all the above cases the products to be replaced - repair must be in the state received from the client, complete and undamaged and the packaging must be the one that normally accompanies the product and must be in excellent condition, with all documents that accompanied the product (eg sales receipt, invoice etc.). If not returned within  14 (fourteen) calendar days, then www.medical-shop.gr  has the right not to accept any refund or replacement.
In any case if you completed the checkout process via the site and for some reason you changed your mind, you can contact us before sending the order by mail to info@medical-shop.gr  to cancel your order. In case you have recieved the product(s) you should contact the same or at the latest until the next working day at info@medical-shop.gr  in order to return the product intact and with the associated documents. After consultation with us, and if the return of the product is due to our error the transport costs of returning the product charge us. In any other case you undertake your own expense to send it whith the same way you received it (registered post or courier, transport agency) at the headquarters of our company.
Before any return is required prior consultation with the online shop  www.medical-shop.gr . In any case, the return and replacement is possible under the following conditions:
  • contact the same day or next working day with  www.medical-shop.gr
  • the product has not been used
  • the product is accompanied by all necessary documents proving the transaction (eg sales receipt, invoice etc.)
 
Privacy Policy
  1. All transactions made ​​through www.medical-shop.gr  are governed by international and European law , which regulates issues relating to e -commerce as well as the Law for Consumer Protection (N.2251/1994), which regulates issues concerning sales.
  2. The company informs you that, for better and more comprehensive service to you through the benefits we provide at our site, we process your personal data under N.2472/1997 and its relevant alterations and based on the following: You give only the information necessary for the smooth completion of the purchase . In particular, the data necessary for each transaction are: your email, your name & surname, a phone number, shipping address (city, street, zip code), and document type (receipt, invoice). At the same time, we ask you to give by your own will, some extra information like cell phone number (in case we need to contact you immediately). Sales document data: In case of invoice we need the company name, VAT number, Tax service, occupation , company address and phone number. Moreover, each visitor can browse the online store without giving any personal information . We need your personal data (your e-mail, address and a password) only in case you proceed to order. In summary, we ask only as much information as we need to achieve our goal which is no other than the the consistent delivery of products ordered, secure payment of your order and your significant convenience to stay satisfied in order to choose us again for your purchases.
  3. We use the data you entrust us in order to offer you a good service:
    • To deliver the orders you have purchased online.
    • To be able to confirm your order.
    • To be able to answer any questions and inquiries for you.
    • To send you special offers and updates.
  4. Under no circumstances we distribute your personal information to third parties (Article 11N. 2472/1997). In any case we do not sell or rent your personal information to third parties. These data are used exclusively by us to continuously improve our service. An exception to this commitment is that if the specific information is required by court order from the competent authorities of the country.
  5. At homepage of the store when you login by using USERNAME and PASSWORD you can have access to all information you have entrusted to us, and make changes if you want. By contacting us at info@medical-shop.gr  you ask us to delete your data and generally tell any objection to the processing of your personal data.

To ensure the protection of your personal data , the company uses the most advanced and reliable technology for secure transactions over the internet, on a global scale. Personal safety for you, is also the password you provide when you become a member of www.medical-shop.gr. To present any of your personal information you must first give us the username and password. For this reason, you should keep well these data with no risk of falling into the hands of others.Also  paying by credit card (or Prepaid) VISA or MASTERCARD on our online store www.medical-shop.gr  your transactions are protected by maximum online security systems (SSL-128 bit and digital certification ) which guarantee a completely secure transaction environment.

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Customer service - Contact us

+302117704686 or +306977423192
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